Privacy Policy

Effective Date: 1 September 2026

At The Best Health, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.

1. Information We Collect

When you visit our website or purchase our products and services, we may collect:

  • Your name and surname
  • Email address
  • Contact details
  • Billing and payment information (processed securely through PAYFAST)
  • Account information for online courses
  • Website usage information, including IP address, browser type, device information, and pages visited
  • Cookie and analytics data

2. How We Use Your Information

We use your information to:

  • Process orders and payments.
  • Provide access to online courses and digital content.
  • Deliver physical products.
  • Respond to enquiries and customer support requests.
  • Send important account or order updates.
  • Send marketing emails where you have given consent.
  • Improve our website, products, and services through analytics.

3. Marketing Communications

We will only send promotional emails where you have chosen to receive them.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at admin@thebesthealth.co.za.

4. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand how visitors use our website.

For more information, please see our Cookie Policy.

5. Payment Security

Payments are securely processed through PAYFAST.

The Best Health does not store your banking or credit card details on our website.

6. Sharing Your Information

We only share personal information where necessary to provide our services, including with trusted service providers such as:

  • PAYFAST (payment processing)
  • Website hosting providers
  • Email marketing platforms
  • Analytics services (where applicable)

These providers are expected to protect your information and use it only for the services they provide.

We may also disclose information where required by law.

7. Protecting Your Information

We take reasonable technical and organisational measures to protect your personal information, including:

  • SSL encryption for secure website connections.
  • Secure hosting and regular backups.
  • Restricted access to personal information.
  • Security measures designed to help prevent unauthorised access.

While no online system can guarantee absolute security, we continually work to protect your information.

8. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

9. Third-Party Websites

Our website may contain links to third-party websites.

Once you leave our website, their privacy policies apply, and we encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

The Best Health

Email: admin@thebesthealth.co.za

Website: www.thebesthealth.co.za

Country: South Africa